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"75% of people are chronically de-hydrated." |
Living-Water is focused
almost uniquely on the Central London area and delivers only as far as
Guildford and surrounds. Because of this focus, new customers
previously experiencing delivery and service problems, have all expressed great satisfaction at finally finding a
reliable supplier. We satisfy both large and small customers and below
is a very small sample, many of whom we have happily supplied for over
five years. For a customer reference in your street or your sector of
activity, please call us. Many of our larger customers recognise the
benefits of working closely with only one supplier, able to provide
both a mains and bottled cooler solution and seamlessly swap between
the two as and when required.
Thank you to all our customers who
took time to answer our end of year customer survey. Some of the
responses this year were very surprising including five customers
requesting a cooler which dispenses champagne or beer which means we
are not the only ones to think of this!!
85% of respondents were "very satisfied" with our service and 12% "satisfied". As we will only be happy with 100% we have put in place quarterly reviews with a dedicated account manager assigned to each customer since September last year. At the slightest problem the account manager and customer work together to ensure the problem is quickly resolved (eg increase the scheduled delivery frequency, convert the customer to a mains solution, etc) and we are already witnessing improved customer service. 91% of customers believe their water delivery service has improved since joining Living-Water. Our accounts department only got 62% "very satisfied" a reflection of a statement generation problem earlier in the year. This was quickly resolved and the low score may also be a reflection that our credit control department becoming far more active in chasing up late payers!! 85% of customers believe the style and looks of their living-water cooler are an improvement on what they previously had. 66% of customers believe they can tell the difference between Living-Water's spring water and that of competing brands - This was surprising, but given that a competitor has hit the headlines having received 50 complaints when supplying tap water as if spring water, it shows that fortunately customers cannot be hoodwinked by unscrupulous suppliers. 55% of respondents feel it is "important" for Living-Water to rename the spring where our water is bottled as "Living Spring Water" which will allow us to advertise the content of our water on our coolers and bottles. As a result we have approached the Local Authority to change the name from SpringH2O to "Living Spring Water". 33% of customers feel "Branded work-wear" clearly identifying drivers as Living-Water would be of benefit. In the summer we already provide staff with Living-water T-shirts with individual driver names and caps - As a result of the survey this has now been extended to winter coats. 22% of customers feel that branded vans are "important" - We branded all our vans in the middle of 2008 and have seen an increase in potential customer enquiries and a big drop in parking tickets! |
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 Living-Water delivering water-coolers
/ water dispensers, a bottled water delivery service. Serving
you only natural spring water and the latest of stylish water
dispensers.Get your
complementary cappuccino machine saving you £'s with
our water cooler. Providing office refreshment for London and London
watercoolers. |
