1. Delivery and Installation of Products
1.1 You may place an order with us in the following ways:
- Website: www.living-water.co.uk
- Email: firstname.lastname@example.org
- Telephone: 02031399051
- Postal addressed: Unit 1, 55 Weir Road, London, SW19 8UG, United Kingdom
1.2 Where an Order is not made through the Website, the Order made shall clearly state (1) the type of Products; (2) the quantities ordered; (3) the location where the Products are to be delivered; and (4) whether the Buyer requires the Company to install the Products. Where an Order is placed orally or in the event of any dispute as to the Order, the Company’s version of the Order shall be deemed as the authoritative Order and the Buyer shall not dispute the correctness of the same.
1.3 The Company will on a reasonable endeavours basis dispatch the Products to the location specified in the Order within 24-48 hours. For the avoidance of doubt, as the actual delivery of the Products is carried out by third party couriers, the Company shall be under no liability for any delay or failure to deliver the Products. Notwithstanding the foregoing, subject to additional delivery charges which the Company shall be entitled to charge the Buyer, the Company shall arrange for such Products to be delivered to the Buyer at specific dates and/or times as may be requested by the Buyer.
1.4 Unless otherwise agreed in writing by the Parties, the Buyer agrees that risk or loss or damage of Products passes to the Buyer on upon delivery of the Products or on the date of first attempted delivery by the Company.
1.5 If the Company is unable to effect delivery due to any fault of the Buyer, the Buyer may incur additional delivery charges.
1.6 Where the Buyer requires the Company to install the Products for the Buyer, the Company shall on a reasonable endeavours basis carry out such installation within 7 days from the date when such Order was accepted by the Company.
2. Loss and Damage
2.1 If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
2.2 Any Products delivered to the Buyer shall be deemed to be in good order unless the Buyer informs the Company of any defects, faults or malfunction of the Products (collectively as ‘Faults’) within 5 working days from the day of receipt of the Products unless the Faults are not ascertainable from reasonable inspection; in which case, the Buyer shall inform the Company of the faults as soon as it is practicable. Subject to the Company’s agreement, the Buyer shall return the goods to the Company at their own expense. The Buyer must ensure the goods are packaged adequately to protect against damage. If the Buyer fails to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, the Company may charge for the reduction in value.
3. Price and Payment
3.1 Any price quoted by the Company is based on its current price as on the date the quotation is made but the actual price payable for the Products shall be based on the actual current price of the Company as at the time of acceptance of the Order.
3.2 Where Orders are made through the Website